A broadening base of business to business and non-profit-making organisations

Our reputation is in the construction and environmental markets. But, we have also found ourselves working in manufacturing, services and the utilities.

We try to be leading edge by developing and adopting best practice and using the latest thinking. We like to use modern tools & methodologies and to approach our projects in a logical, systematic way. In 2003, we launched KPI-online, which took us two years to develop. We wanted to help companies in the construction industry to focus on what their customers want. So, this tool measures how a company performs compared with the needs of its customers. It is cost effective because it is accessed through the internet and the results are analysed automatically. It can also help companies meet the needs of ISO9000:2000.

Many companies were keen to put in a CRM system in 1999. But some found it difficult to segment their customers into groups. So, we developed tool which helps them segment their customers according to their needs. We use research and put the results though clustering software. This helps reduce costs by making better use of your sales-force.

Our enthusiasm for customer service issues led us to develop a way of measuring customer service 'moments of truth'. It involves quite a sophisticated process to find performance gaps. But the results give actionable measures you can take immediately. It also gives a benchmark so you can set achievable targets. We have found that a good way of getting the whole company on board is to use workshops to develop your action plans. So you end up with a very achievable list of actions for meeting your customers needs better.

We also help our clients by providing strategic marketing advice and market research services. We work for clients large and small. They include many FTSE100 companies, large European businesses with UK subsidiaries, large UK privately owned businesses, UK professional & trade bodies and government.

We have expertise and experience in the following sectors:

• Construction: contractors, civil engineering, building materials, manufacture, distribution channels, professional bodies
• Environmental: water, waste, laboratories
• Manufacturing and engineering (not specifically related to construction)
• Utilities and services: water, power, telecommunications
• Government & NGOs: ministries, agencies, professional & trade bodies

If you feel your organisation could benefit from our help, please either call us on 01462 440345 to arrange a meeting with our senior team or, click here to complete our how to brief a consultant form.

Alternatively, please fill in the short form on the Contact us page.

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