Client feedback

At the end of every project we ask clients to score our performance across a number of different service areas. The questionnaire involves clients marking us out of 10 on particular aspects of our project and performance. The marks below are from our most recent five projects and include the following clients: Willmott Dixon, Enterprise Ireland, SAS International, Speedy Hire and The Concrete Centre. For reasons of confidentiality individual clients are not identified in the table.

Client	The deliverables were good value for money	You trust the organisation and would be happy to use them again	You would be highly likely to recommend the organisation to others
A	8	8	8
B	10	10	10
C	10	10	10
D	8	9	8
E	9	10	10

 

At Leading Edge our goal is to exceed our customers' expectations on every project. Here's what a selection of clients have said about us:

Our ability to meet the client's needs

• Having worked with the Leading Edge team on a number of projects my expectations of their contribution are high at the outset!

  Business Development Director, Osborne

• I have a very good level of service from Leading Edge and a good working relationship. They deliver to or beyond my expectations.

  Carla Hall, Severn Trent Labs

• The Leading Edge team was most professional

  David Wenlock, IR Architectural Hardware

• Leading Edge fully delivered on the market survey and report within a restricted timeframe.

  Findan Cox, Coillte

• The research was undertaken and completed in a totally professional manner and showed an excellent understanding of the brief and marketplace.

  Gerry Feenan, Hanson Concrete Products

• I was impressed with the analysis and how Leading Edge presented the results of this benchmarking project. I will be communicating the findings across my team to help drive service improvements.

  Graham Skyes, Devon PCT, NHS

Our focus on quality

• Their clear understanding of my objectives was clarified at the beginning of the project ensuring a high quality result.

  Jennifer Holbrook, BT Property Services

• Thank you for a great piece of research on the UK Timber sector. The quality and depth of the work by the Leading Edge team on a complex task fully vindicated my recommendation for using you at the outset. I look forward to working with you again soon.

  John Hunt, Enterprise Ireland

• Communications are excellent and we feel very comfortable and confident in allowing Leading Edge to run the project with our club members.

  John Rayner, Director of HiBC, NHS

• We have used Leading Edge a number of times before and went to them to help us evaluate a potential new product sector for the building products market. As with previous research we were more than happy with the results and would definitely use them again

  Malcolm Stamper, SAS International

• We wanted help with our launch plans for a new flooring product. Throughout the project they showed a highly professional approach, while the proposed strategy helped focus our actions. I have no hesitation in recommending them.

  Marketing Director, Low & Bonar

• I have been very pleased with their professionalism.

  Marketing Manager, Castle Cement

Our professionalism

• Knowing that other colleagues had used Leading Edge before gave me confidence. The work done has borne that out fully

  Martin Casey, British Cement Association

• An excellent piece of research that will add value to our new website. The analysis and report were excellent.

  Mukesh Parmar, BAM Construction Ltd

• The quality of service and professionalism from Leading Edge is faultless, their presentations throughout our roadshows have been a massive success and we will definitely be using Leading Edge for future events.

  Natasha Hampshaw, EMap Glenigan

• We would work with Leading Edge again and recommend them.

  Paul Reed, Marley Building Products

• Leading Edge had a very professional and proactive approach to the project and offered innovative solutions which contributed towards the strategic decision making within our organisation.

  Sara Saheli, Mineral Products Association

• Leading Edge developed two forecasting models for us, the first to forecast total UK construction output by sector and the other to forecast our own sales by product group. We were extremely pleased with the work, the models give us more confidence and we use them in our business planning. We would definitely recommend using Leading Edge, they have added significant value to our forecasting process.

  Sarah Keedy, Marketing Director, Speedy Hire

• The Leading Edge team were very professional in their approach to the project. They were efficient in their delivery and kept to an extremely restricted delivery date. The results of the research have proved to be very helpful and insightful in moving our projects forward in 2010.

  Senior Marketing Executive, BRE Training

• Leading Edge embraced BS EN ISO 9001:2000 and it has become their standard operating system. I believe their clients have been the main benefactor of this core process management system.

  Steve Jellis, EQA Quality Assessor

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